Terms & Conditions
Last updated: November 17, 2025
This page outlines Gardencraft Furnishings terms and conditions for an e-commerce website in New Zealand, aligning with local laws like the Consumer Guarantees Act, Fair Trading Act, and Privacy Act 2020.
1. Acceptance of Terms: By using the website or making a purchase, you agree to these Terms. Users must be 18 or older to purchase. The terms may change, with updates posted on the website.
2. Product and Pricing Information: We aim for accuracy in product details and pricing in NZD, including GST unless noted otherwise. Prices and specifications can change, and extra costs like delivery will be clear. If a product is listed at an incorrect price due to error, we may not be obligated to sell it at that price and will notify you with the option to cancel the order.
3. Ordering and Payment: Your order is an offer to buy; acceptance occurs upon product dispatch. Various payment methods are accepted. We are not responsible for payment refusals or reversals between you and your provider. Do not use our services for improper or unlawful purposes.
4. Shipping and Delivery: Third-party couriers are used for delivery. We are not liable for transit loss or damage. Delivery times are estimates and subject to variation; we are not liable for delays. Ensure the correct delivery address is provided, as we are not liable for issues arising from incorrect or incomplete addresses.
5. Consumer Guarantees Act 1993 and Returns: The CGA provides guarantees regarding product quality, fitness for purpose, and description matching. If a product fails to meet CGA standards, we will provide a repair, replacement, or refund as legally required. We are not obligated to offer returns for simple changes of mind, though we may offer a discretionary policy with specified conditions.
6. Limitation of Liability: To the extent permitted by law and subject to the CGA, our liability is limited to the product's value. We are not liable for indirect or consequential damages, including lost profits. We do not guarantee a faultless, continuous, or virus-free website or e-commerce service.
7. Intellectual Property: All website intellectual property, including logos and content, is ours. Do not use our intellectual property without written consent.
8. Privacy Policy: Personal information is handled according to our Privacy Policy and the Privacy Act 2020. Our Privacy Policy is available on our website.
9. Governing Law: These Terms are governed by New Zealand law, and disputes will be handled by New Zealand courts.