Privacy Policy
Last updated: November 17, 2025
Welcome to Gardencraft Furnishings, an e-commerce platform operated from New Zealand. We are committed to protecting the privacy of our customers and website visitors. This policy outlines how we collect, use, store, and share your personal information in compliance with the New Zealand Privacy Act 2020. By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, you must not use our website.
What personal information do we collect?
We collect personal information that you provide to us directly, as well as information collected automatically when you use our website. The types of personal information we may collect include:
Contact information: Your name, email address, phone number, and delivery address.
Billing details: Your credit card or other payment information, which is processed securely by our payment provider.
Transaction data: Details about the products you have purchased and the timing of your orders.
Account information: Your username and password if you create an account.
Website data: Although we do not collect information through cookies and website analytics, including your IP address, browser type, device information, and browsing behaviour, our website domain may to facilitate the running of the website and its transactions.
How do we collect your personal information?
We collect your information in the following ways:
Directly from you: When you place an order, create an account, subscribe to our newsletter, or contact us.
Automatically: As you browse our website, information is collected through cookies and other tracking technologies.
From third parties: We may receive personal information from third parties, such as payment processors, to complete your transactions.
What do we use your personal information for?
We use your personal information only for the purpose for which it was collected. This includes:
Processing and fulfilling your orders and payments.
Communicating with you about your order status, delivery, and customer service inquiries.
Managing your customer account.
Sending you marketing and promotional communications, but only if you have explicitly opted-in to receive them.
Improving our website, products, and services.
Protecting the security and integrity of our website.
Sharing your personal information with third parties.
We may share your personal information with trusted third parties to facilitate our business operations. This includes:
Shipping providers: Your name, address, and contact details will be shared with our delivery partners (e.g., NZPost, Aramex, NZCouriers) to deliver your order.
Payment processors: Your billing information is shared with our payment gateway providers (e.g.,Stripe, PayPal) to process your payments securely.
Service providers: We may share data with service providers who assist us with web hosting, data storage, marketing, and website analytics (e.g., Google Analytics).
Legal requirements: We will disclose your information if required by law or a valid legal process.
International data transfers.
In some cases, your personal information may be transferred to and processed by third parties located outside of New Zealand. For example, some of our service providers may be based overseas. In such cases, we will ensure that the overseas recipient is subject to the New Zealand Privacy Act or offers comparable privacy protections.
Storage and security of your personal information.
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure. Our security measures include:
Storing your data on a secure server.
Using encryption for sensitive data.
Restricting employee access to your personal information.
Regularly reviewing and updating our security practices.
We will not hold your personal information for longer than is necessary for the purposes for which it was collected.
Your rights.
Under the Privacy Act 2020, you have the right to:
Access your information: Request a copy of the personal information we hold about you.
Correct your information: Request that we correct any personal information that you believe is inaccurate, incomplete, or misleading.
Opt-out of marketing: Unsubscribe from our marketing communications at any time by following the unsubscribe link in the email.
What happens if you don't provide us with your information?
If you choose not to provide us with certain personal information, we may not be able to process your orders or provide you with the full range of services available on our website. For example, we cannot deliver your product without a delivery address.
Privacy breaches.
In the event of a notifiable privacy breach, we will notify the Privacy Commissioner and any affected individuals as required by the Privacy Act.
Updates to this policy.
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised effective date.
Contact us.
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us: